Knowledge Base

Help & FAQs

Getting Started

Emergency Response

Healthcare Facilities

Medical Information

Responders & Ambulances

Common Issues

Emergency Contacts

In case of emergency

For immediate life-threatening emergencies, call 112 (National Emergency Number) and use the LifeLine emergency button simultaneously for the fastest response.

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Knowledge Base

How does LifeLine work?

How do I use the emergency button?

Do I need to create an account?

What happens when I report an emergency?

How quickly will help arrive?

Can I cancel an emergency request?

How do I find nearby facilities?

What do the facility markers mean?

How do I register my healthcare facility?

Why should I add my medical profile?

How do I update my medical information?

Is my medical data secure?

How do I become an emergency responder?

How do responders get notified?

How do ambulance services work?

The app cannot detect my location

No facilities showing on the map

Emergency button not working

National emergency numbers in Nigeria

When should I call emergency services vs using the app?

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